Returns policy

Only product returns will be accepted in the case of damage or breakage. Or if the requested product and the delivered product are not the same. Under no circumstances will returns of any other kind be accepted. Returns due to error or damage will be borne by Wapalli. These must be made within 14 days of receiving the order. To request a return, please contact us via info@wapalli.com or through the customer service return form (click here). The return receipt is saved in your account. Wapalli is committed to sending the product again, and if that is not possible, to refund the full purchase amount. Returns, exchanges, or product replacements requested by the customer, which do not meet the conditions mentioned above, will be charged with return shipping costs to the customer.

Instructions for processing returns for registered customers:

• Access "My Account"
• "Order History and Details"
• Select "Order Information" to process the return of the item
• In the order breakdown section, select the items/units to return
• Add an explanation for the return reason
• Accept

When the request is submitted, our customer service team will assess the reasons. If your order can be returned, you will receive an email approval for the return request with the instructions you must follow. If you have any questions, feel free to contact us.